Service Tips | St. Peters, MO
Recalls are issued by the manufacturer, and the repair is made at a dealer. Checking takes about two minutes with your VIN.
A recall notice can land in the mail months after it was issued, and some owners never see it at all. The faster route is to look your Lincoln up yourself, which takes a VIN and a couple of minutes.
This post walks through where to check, what the results mean and what happens at our service department at 4760 North Service Road in St. Peters if something is open on your vehicle.
Quick answer: Find your 17 character VIN on the driver side dash or door jamb sticker, then enter it on Lincoln's owner recall page or on NHTSA's recall lookup. If a recall is open, call us at 636-441-4400 and we'll book the repair. The manufacturer pays for the recall repair, and parts availability decides how soon it can be done.
What you need
Your 17 character VIN
Where to look
Lincoln owner site or NHTSA
Who pays
The manufacturer covers the repair
Where Do You Find the VIN on a Lincoln?
Look at the lower corner of the windshield on the driver side. The 17 character number printed there is your VIN. It also appears on the sticker inside the driver door jamb, on your registration and on your insurance card.
Take a photo of it with your phone. You'll use it for the recall lookup, and again any time a shop or insurance agent asks.

How Do You Check a Lincoln for Open Recalls?
Two official sources cover it. Lincoln's owner site has a recall lookup that takes your VIN, and the National Highway Traffic Safety Administration runs a free public search at nhtsa.gov/recalls that works for any make.
Results come back as open or completed. An open recall means the repair has not been done on your vehicle. A completed one means a dealer already handled it. If the page says no recalls, you're current as of that day, and it's worth checking again once or twice a year since new ones can be issued.
Used Lincolns deserve the same check before you buy. A previous owner may have ignored a notice, and the recall stays attached to the VIN, not to the person.
Schedule ServiceMeet Our Service Department
What Should You Do When a Recall Shows Up?
Read what it says first. Some recalls are about a part that could fail in rare conditions, and others are software updates. The notice will tell you whether Lincoln recommends you stop driving the vehicle until it's fixed, which is uncommon but worth knowing.
Then call us. Our advisors can confirm the recall against your VIN, tell you whether the parts are in and book a time. The manufacturer pays for the recall repair itself, so the cost isn't yours to worry about.
Sometimes a recall is new and parts haven't shipped to dealers yet. In that case we note your vehicle and contact you when they arrive, so you aren't left guessing.
A recall stays attached to the VIN, not to the person who owns the vehicle.
What Happens at Our St. Peters Service Department?
You arrive at the service drive and an advisor checks you in. We confirm the recall, start the repair and test the vehicle afterward. If other work is due, such as an oil change or tire rotation, we can usually do it the same visit so you make one trip.

Service hours are Monday through Thursday 7 AM to 7 PM, Friday 7 AM to 5:30 PM and Saturday 8 AM to 5 PM. If you would rather not wait, Lincoln Pickup and Delivery is complimentary on vehicles within the 4 year or 50,000 mile new vehicle limited warranty.
St. Peters tip
Saturday service starts at 8 AM, which suits a drop off before weekend errands. Call ahead and we'll tell you how busy the drive looks.
You can also reach the service team through the Lincoln app if you want to message from your phone.
How Often Should You Check for Recalls?
Once or twice a year is a reasonable habit, and the start of winter is a good reminder point since many people book a service visit then anyway.
Check again after buying a used vehicle, after moving, and whenever you get a notice in the mail. Letters sometimes go to a previous address, so the online lookup is the dependable route.
Pickup and Delivery for your recall visit
Complimentary Pickup and Delivery is available on vehicles within the 4 year or 50,000 mile new vehicle limited warranty. We pick your Lincoln up, leave a Lincoln loaner and return yours washed. Outside that warranty, check with the store.
See How Pickup and Delivery WorksQuestions About Looking Up a Recall
How do I check my Lincoln for recalls?
Enter your 17 character VIN on Lincoln's owner site or on NHTSA's recall lookup at nhtsa.gov/recalls.
Where is the VIN on my Lincoln?
It's at the lower driver side corner of the windshield and on the driver door jamb sticker.
Can I check a used Lincoln before I buy it?
Yes. Any VIN can be searched, and you should do it before signing.
Questions About What a Recall Means
What is a vehicle recall?
It's a manufacturer notice that a part or system has a safety issue or doesn't meet a federal standard, along with the plan to fix it.
Does an open recall mean I should stop driving?
Not usually, but the notice will say. Read it and call us if it advises against driving.
Do recalls expire?
Recall repairs generally stay available on the vehicle. Call us with your VIN to confirm.
Questions About Cost and Parts
Who pays for a recall repair?
The manufacturer pays for the recall repair at an authorized dealer.
What if the parts aren't available yet?
We note your vehicle and contact you when parts arrive.
Will a recall repair cause other work to be added?
Only if our technician finds something else during the visit, and we explain it before doing anything.
Questions About Booking the Visit
How do I book a recall repair?
Call 636-441-4400 or use the schedule service page on our site.
How long does a recall repair take?
It depends on the recall. Our advisor will give you a time when you book.
Can you do an oil change during the same visit?
Usually yes, so you only make one trip.
Questions About Visiting the Store
Where is the service department?
We're at 4760 North Service Road in St. Peters, MO, along I-70.
What are the service hours?
Monday through Thursday 7 AM to 7 PM, Friday 7 AM to 5:30 PM and Saturday 8 AM to 5 PM.
Does Pickup and Delivery cover a recall visit?
It's complimentary on vehicles within the 4 year or 50,000 mile new vehicle limited warranty. Outside that, check with the store.